DRP Account Manager

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VIVE Collision is Growing and We Want to Invest in You!

We are disrupting collision repair through People, Process and Passion.

DRP Account Manager

VIVE Collision
Remote (Resident of NY, NJ, PA, VT, ME, CT, RI, MA or NH)
$85,000 - $95,000 Annually + Bonus
full-time

VIVE Collision offers infinite growth potential.

Don’t wait, apply today to join our elite team.

Do you always go the extra mile? Are you reliable? Are you looking for a collision repair company that values you? We believe that your success is our success. This is your opportunity to turbocharge your career!

We support our team with the latest tools and technology to ensure success. State-of-the-art collision repair equipment and tools, certifications, and training.

What’s in it for you?

  • Day one Medical, Dental, and Vision insurance options for you and your family (this includes domestic partners)
  • $50,000 employer-paid life insurance policy
  • 401K plan with an employer match
  • Employee Assistance Program, includes confidential assistance in the following areas:
    • Counseling from relationships to stress and substance abuse
    • Work/Life benefits including personal, financial, and legal issues
    • Self-Help benefits
    • Peak performance coaching
    • Lifestyle saving benefits for wellness, shopping, travel
    • Personal development and training
  • Heath savings account to assist with medical bills
  • Paid time off to promote work-life balance – 8 paid holidays including Black Friday and your BIRTHDAY!
  • Growth opportunities within our company
  • Paid training including industry certifications, I-CAR & OEM

The specific pay rate/salary offered to a candidate may be influenced by a number of factors including experience, education, specialized certifications from OEMs, and where the job is located.  The company reserves the right to adjust offers within the range at its discretion.

This DRP Account Manager position focuses on developing and sustaining strong partnerships between repair facilities and insurance companies, with an emphasis on meeting performance metrics, ensuring program compliance, and driving continuous improvement.

Primary Functions & Responsibilities

  • Liaison Role: Serve as the point of contact between repair facilities and insurance companies, ensuring clear and effective communication on both sides.
  • Performance Metrics Management: Oversee and monitor the performance of repair facilities to ensure they meet the required DRP standards and metrics.
  • Program Compliance: Ensure all processes and activities align with DRP requirements, staying in compliance with guidelines set by insurance partners.
  • Staff Training: Ensure that staff members in the repair facility are well-trained and up-to-date on industry standards, processes, and DRP requirements.
  • Continuous Improvement Plans: Identify areas where the repair facility can improve, develop action plans, and work to enhance operational efficiency and overall performance.
  • Relationship Management: Foster and maintain strong relationships with insurance partners, addressing concerns, and ensuring ongoing alignment between the repair facility and the insurance company.

Position Requirements

Qualifications:

  • Minimum 5 Years of Related Experience: Ideally in roles that involved DRP management, insurance relations, or operations in the automotive repair industry.
  • Strong Communication Skills: You’ll need to effectively communicate both in writing and verbally, whether it’s reporting on performance metrics, drafting action plans, or interacting with partners.
  • Proficiency in Microsoft Office Suite: You’ll be using tools like Excel for tracking metrics and performance, Word for reporting, and PowerPoint for presentations.

 

Key Competencies:

  • Problem-Solving & Critical Thinking: The ability to identify issues within the DRP program, develop corrective actions, and drive continuous improvement.
  • Organizational Skills: With many performance metrics and relationships to manage, strong organizational skills will be key to staying on top of everything.